Why can't I see PopSwatter - or the toolbar -
on my browser?
If you have downloaded PopSwatter and are not seeing the PopSwatter
button or the toolbar on your browser, you may need to enable this toolbar
through your browser's menu. To do this:
1) Click on the "View" menu option.
2) Select "Toolbars".
3)
You will see either "My Web Search" or "My Way Search"
listed in the dropdown - make sure that there is a check
mark next to it. If there is no check mark, click on the toolbar name in order
to enable it.
If the toolbar does have a check mark but is not visible on your
browser, clear the check mark by clicking on the name of the toolbar. Then
repeat the steps above to re-enable it. The toolbar should now
appear.
IMPORTANT NOTE
TO AOL, MSN, COMPUSERVE AND SBC ISP USERS:
If you are using the built-in browser
provided by your ISP, you will NOT see PopSwatter or the toolbar.
They do not work with the built-in browser. Instead, you MUST:
1) Launch Internet Explorer 5.01 or above from your desktop.
(Don't have it? Download here.)
2) Find your browser toolbar - it will have either a "My Web Search" or "My
Way Search" logo.
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Will PopSwatter work with my browser?
PopSwatter and the toolbar will work with Internet Explorer versions 5.01 and above.
(We
encourage you to download Internet Explorer
6.0.)
Note to WebTV Users: PopSwatter does not function with the WebTV
interface.
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Is PopSwatter compatible with Macs?
Sorry, PopSwatter and the toolbar are not compatible with Macs.
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Does PopSwatter
or the toolbar include adware or spyware?
Absolutely not -
both PopSwatter and your toolbar include NO adware and NO
spyware.
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I can no longer see PopSwatter or the
toolbar on my browser. How can I get them to return?
If you are no longer able
to see PopSwatter and the toolbar on your browser, you are likely
experiencing one of two scenarios:
1) You did not close all your open
browsers once you downloaded PopSwatter. Please do this now and then
reopen a new browser.
2) You may need to enable the toolbar
through your browser's menu. To do this, click on the "View" menu option on your
browser and then select "Toolbars".
You will see either "My Web Search" or "My Way Search"
listed in the dropdown - make sure that there is a check
mark next to it. If there is no check mark, click on the toolbar name in order
to enable it.
If the toolbar DOES have a check mark but is not visible on your
browser, clear the check mark by clicking on the name of the toolbar. Then
repeat the steps above to re-enable it. The toolbar should now
appear.
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How do I know if PopSwatter is working?
Easy! Just check your PopSwatter "Swatted List"! To see it, click on
the PopSwatter button on your toolbar and select "Change
Preferences". A PopSwatter Settings page will now appear within your
browser window (far left). Then click the Swatted List tab to see a
list of URLs that have attempted to show you pop-up ads. (The key word there being "attempted.")
You also have the option of having PopSwatter alert you every time it
swats a pop-up by making a swatting sound. (Trust us, it's a very
satisfying sound.) If you would rather not hear the swatting sound, you can turn
the sound off within your PopSwatter window by clicking the PopSwatter button on
your toolbar, selecting "Change Preferences", and choosing between hearing the
swatting sound "Every time" or "Never".
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Why has the number of pop-ups increased since I downloaded PopSwatter?
This is likely due to "adware" that may have been installed on your computer
when you downloaded other software off the Internet. To learn more about adware, click here.
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The download process ends prematurely when
I click the "Download Now" button to install this feature. What can I do to resolve
this issue?
You need to change your security setting to
Medium in order to successfully download using Internet Explorer. Follow the
instructions below to change your security settings.
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How do I set up a "Safe List" to allow pop-ups I want to see
from getting swatted?
To set up a "Safe List" of sites from which PopSwatter will allow
pop-up ads to appear, click the PopSwatter button on your toolbar and
select "Change Preferences". A PopSwatter Settings page will appear
within your browser window (far left). Click the "Safe List" tab and
enter the domain or IP address of any site you would like to be
spared of any pop-up swatting. You can also move a swatted URL to
your Safe List by clicking the "+" sign next to the URL in the
Swatted List interface.
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Do I need to enter a Web site's full URL when adding the
site to my Safe List?
You can enter either a
partial or full URL in order for
PopSwatter to properly identify that Web site on your Safe List.
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I want to remove a URL from my Safe List. How do I do this?
Removing a URL from your Safe List only takes a second. To the left
of each Safe List URL, you will see "[ - ]". Simply click on the dash
between the brackets and that URL will disappear instantly. That's
it! If you want to add the URL again later, you will need to enter it
into the Allow box above your Safe List like you would with any new
URL you want PopSwatter to ignore.
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PopSwatter is swatting pop-ups that are on
my Safe List. Why? How can I prevent this?
Many times, pop-ups on sites are served by third parties, not the web
site, itself. If you are on a site that you have added to your Safe
List and notice that a pop-up has been swatted, go to your Swatted
List, find the most recent pop-up's URL at the bottom of your list,
and click the "[+]" symbol to its left. This will add the swatted URL
to your Safe List.
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Why is the number of pop-ups in my "Ads
swatted" counter not equal to the number of pop-ups in my
"Swatted List"?
Your "Ads swatted" counter is the total number of
pop-ups that PopSwatter has swatted since you installed it. The
Swatted List, on the other hand, shows only those pop-up URLs that
have been swatted during your current browser session. (Once you
close your browser, your Swatted List resets.)
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How do I turn the PopSwatter sound off?
To turn the PopSwatter sound off, you have two options:
1) Click the PopSwatter button on your toolbar and select "Turn Off
Sound" from the pull-down menu.
OR
2) Click the PopSwatter button on your
toolbar and select "Change Preferences". Your PopSwatter Settings
page will appear within your browser window (far left). You will be
given the choice to play sound when a pop-up is swatted "Never" or
"Every Time." (You can always change your mind later.)
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How do I turn PopSwatter off?
It's easy - and you have two choices.
You
can click the PopSwatter button on your toolbar and then select
"Disable PopSwatter" from the pull-down menu.
OR
Click the PopSwatter button on your toolbar and select
"Change Preferences". Your PopSwatter Settings page will appear
within your browser window (far left). Click the "Off" radio button.
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How do I permanently uninstall PopSwatter?
If you wish to turn PopSwatter off but continue using your toolbar,
click the PopSwatter button on your toolbar and select "Change
Preferences". A PopSwatter Settings page will appear within your
browser window (far left). Then just click the "Off" radio button.
(To turn PopSwatter back on at a later time, just follow the same
steps and click the "On" radio button.)
To permanently remove PopSwatter and your toolbar, you must do the
following...
If you downloaded PopSwatter
after 3/11/04:
1) From your
computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (PopSwatter)"
4) Click "Remove." PopSwatter
and the toolbar have now been uninstalled.
If you downloaded PopSwatter prior to
3/11/04:
1) From your computer's Start button, select "Settings", then select
"Control Panel".
2) Double-click on the "Add/Remove Programs"
icon.
3) Select "My Way Speedbar"**
4) Click "Remove." PopSwatter and the toolbar have now been
uninstalled.
**You may need to select "My Web Search."
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How do I prevent
my media player from being swatted without turning PopSwatter
off?
The answer lies within your
PopSwatter "Safe List" - this is where you can tell PopSwatter to
avoid swatting pop-ups on the sites of your choice.
To set up a "Safe List", click the PopSwatter button on your toolbar
and select "Change Preferences". A PopSwatter Settings page will
appear within your browser window (far left). Click the "Safe List"
tab and enter the domain or IP address of any site you would like to
be spared of any pop-up swatting. You can also move a swatted URL to
your Safe List by clicking the "+" sign next to the URL in the
Swatted List interface.
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When I try to access
my company Intranet site via my browser, I get search listings instead. Why -
and how can I resolve this issue?
In some cases, users who
have been trying to access an Intranet site using Internet Explorer are
getting search listings rather than the Intranet site, itself. If you're
experiencing this scenario, you will need to uninstall our Search
Assistant.
If you downloaded PopSwatter on or after
3/11/04:
1) Find the "My Web Search" button on your toolbar and click the
down-arrow
2) Select "Enable/Disable
Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"
The Search Assistant feature has been disabled. Close all your browsers
and open a new one for your change to take effect.
The steps above allow you to disable this feature. (You can enable it
in the future by following the same steps and checking the box next to
Search Assistant.) If you wish to uninstall Search Assistant from your
computer, you will need to uninstall PopSwatter and your
toolbar. To do so,
see:
"How do I permanently uninstall PopSwatter?" above.
If you downloaded PopSwatter prior to
3/11/04:
1)
From your computer's Start button, select "Settings", then select
"Control Panel".
2) Double-click on the "Add/Remove Programs" icon.
3) Select "Search Assistant - My Web Search"**
4) Click "Remove." This toolbar feature has now been uninstalled.
**Some versions may
say "Search Assistant - My Way."
The Search Assistant feature has been uninstalled. Close all your
browsers and open a new one to access your Intranet site.
